Learner Resources-CUAIND412 Provide freelance services SIR Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units VU23489 Recognise letters of the alphabet and their sounds in extremely familiar words VU23490 Use extremely familiar strategies to participate in learning VU23491 Recognise and copy extremely familiar words VU23492 Participate in extremely familiar spoken exchanges VU23493 Recognise

prepare and administer a construction contract CPCCBL3001 Lay paving CPCCBL3018 Install aerated autoclaved concrete products CPCCSF2004 Place and fix reinforcement materials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS100 Follow WHS procedures MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFGN2001 Make measurements and calculations Elective units HLTAID003 Apply first aid MSFGG2012 Operate glass freefall rack and table MSFGG2013 Move single glass sheets by mechanical means MSFGG2011 Glaze and reglaze residential windows and doors MSFDG2001 Assemble leadlight and stained glass components CUAACD101 Use basic drawing techniques CUADRA201 Develop drawing skills MSFFM3024 Construct jigs and fixtures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCBL2001 Handle and prepare bricklaying and blocklaying materials CPCCBL2002 Use bricklaying and blocklaying tools and equipment CPCCBL3002 Carry out masonry veneer construction CPCCBL3003 Carry out cavity brick construction CPCCBL3005 Lay masonry walls and corners CPCCBL3006 Lay multi-thickness walls and piers CPCCBL3009 Install flashings and damp proof course CPCCBL3010 Construct masonry arches CPCCBL3011 Construct curved walls CPCCBL3013 Construct masonry structural systems CPCCCA3002 Carry out setting out CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCWHS2001 Apply WHS requirements

Learner Resources-CUAIND412 Provide freelance services SIR Core units BSBCUE203 Conduct customerOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all