Learning and Assessment Kit-BSBITU309 Produce desktop published documents Certificate II policies and procedures in the

policies and procedures in the construction industry HLTAID011 Provide first aid ICTTEN210 Install underground telecommunications infrastructure ICTTEN310 Remove and replace electronic circuit boards in carrier equipment

Core units CUAACD501 Refine drawing and other visual representation tools CUAPPR501 Realise a body of creative work CUAPPR502 Develop own sustainable professional practice CUAPPR503 Present a body of own creative work CUAPPR505 Establish and maintain safe creative practice CUARES503 Analyse cultural history and theory Elective Units BSBCRT401 Articulate

We provide a comprehensive learner guide as a separate document

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency FBPOPR2088 Operate pumping equipment FBPOPR2094 Clean equipment in place FBPOPR3016 Operate and monitor a separation process FBPOPR3011 Operate and monitor a heat treatment process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBITU309 Produce desktop published documents Certificate II policies and procedures in theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to