Learner Resources-ACMGEN314 Identify animal anatomy and physiology for animal care work NWP engineering or related environment MSS402051A

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units AUM4003A Interpret customer requirements LMTGN4002A Participate in product engineering MEM12024A Perform computations MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM30031A Operate computer-aided design (CAD) systems to produce basic drawing elements MEM30032A Produce basic engineering drawings MEM30033A Use computer-aided design (CAD) to create and display 3-D models * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor the use of social media in a business SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

literacy and numeracy skills Electives BSBAUD411 Participate in quality audits BSBCMM411 Make presentations BSBHRM413 Support the learning and development of teams and individuals BSBINS401 Analyse and present research information BSBTWK401 Build and maintain business relationships If you require RPL Kits with comprehensive benchmarking

Learner Resources-ACMGEN314 Identify animal anatomy and physiology for animal care work NWP engineering or related environment MSS402051AOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all