Learning and Assessment Kit-UEECD0008 Carry out preparatory energy sector work activities Certificate IV aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency FWPCOT3226 Assess timber for manufacturing potential FWPCOR2205 Follow WHS policies and procedures TLID1001 Shift materials safely using manual handling methods FWPTMM2205 Cut material to length and angles FWPCOT3234 Cut material using CNC sizing machines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes BSBSUS401 Implement and monitor environmentally sustainable work practices ICTICT418 Contribute to copyright

Core units BSBDES402 Interpret and respond to a design brief BSBWHS201 Contribute to health and safety of self and others CUAACD401 Integrate colour theory and design processes CUAPHI301 Develop and apply photo imaging industry knowledge CUAPHI303 Process photo images to work-print and file stage CUAPHI401 Capture images in response to a brief CUAPHI402 Apply photo imaging lighting techniques CUAPHI403 Enhance

test and maintain exhaust systems on diesel engine systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-UEECD0008 Carry out preparatory energy sector work activities Certificate IV aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to