aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Core units CPCCSG3001 Design and lay out digital signs for production CPCCSG3002 Produce and apply vinyl signs CPCCSG3003 Colour manage signs CPCCSG3004 Print digital signs CPCCSG3011 Install LED technology into signs CPCCSG3012 Fabricate signs CPCWHS3001 Identify construction work hazards and select risk control strategies Elective units CPCCCM3001 Operate elevated work platforms up to 11 meters CPCCCM3003 Work safely around electrical sources
Perform complex numeracy tasks such as risk calculations and data analysis
engaging and compliant classroom or webinar delivery of a qualification or unit
Core units SHBBBOS007 Apply cosmetic tanning products SHBBBOS008 Provide body massages SHBBFAS004 Provide lash and brow services SHBBFAS005 Provide facial treatments and skin care recommendations SHBBHRS010 Provide waxing services SHBBMUP009 Design and apply make-up SHBBNLS007 Provide manicure and pedicare services SHBBNLS011 Use electric file equipment for nail services SHBBRES003 Research and apply beauty industry information SHBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy SHBXCCS006 Promote healthy nutritional options in a beauty therapy context SHBXCCS007 Conduct salon financial transactions SHBXCCS008 Provide salon services to clients SHBXIND003 Comply with organisational requirements within a personal services environment SHBXWHS003 Apply safe hygiene
Learner Guide-FNSIGN404 Inspect damage and develop scope of work UET aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce