ERF Checklist-CPCCCA3003 Install flooring systems UEG aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

Core units RIIERR201E Conduct fire team operations RIIRIS301E Apply risk management processes RIIUND207E Conduct underground lifting operations Elective units RIIENV301E Conduct atmospheric monitoring Group G RIIMCU301E Conduct specialised strata control operations Group G RIIMCU203D Conduct wheeled vehicle operations (non-articulated) Group H RIIMCU204D Conduct wheeled vehicle operations (articulated) Group H RIIHAN211D Conduct basic scaffolding operations Group H RIIHAN307E Operate a vehicle loading crane Group H RIIBLA302E Conduct shotfiring operations in underground coal mines Group I RIICOM301E Communicate information (c) Group I RIIWHS301E Conduct safety and health investigations Group I * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO305 Apply biosecurity measures AHCWHS301 Contribute to work health and safety processes AHCWRK309 Apply environmentally sustainable work practices FBPFSY3001 Monitor the implementation of quality and food safety programs FBPOPR1010 Carry out manual handling tasks FBPOPR2070 Apply quality systems and procedures Elective units AHCBIO201 Inspect and clean machinery for plant

health and well-being education CHCFAM009 Facilitate family intervention strategies If you require RPL Kits with comprehensive benchmarking

ERF Checklist-CPCCCA3003 Install flooring systems UEG aggressive or abusive customers *Please contact us for more information!