RPL Kit-CPC40110 Certificate IV in Building and Construction (Building) HLTINFCOV001 aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units AHCBUS518 Prepare and monitor budgets and financial reports AHCCCF507 Facilitate the development of group goals and projects AHCCCF509 Support group and community change management processes AHCWHS503 Manage workplace health and safety processes Electives AHCWRK506 Collect and manage data AHCWRK513 Write and present reports AHCBUS410 Report on a project AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts If you require RPL Kits with comprehensive benchmarking

assess and control safety risks Group C SITHIND002 Source and use information on the hospitality industry Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXIND003 Organise personal work requirements SIRXPDK001 Advise on products and services SIRXRSK001 Identify and respond to security risks SIRXWHS002 Contribute to workplace health and safety Elective units SIRRFSA001 Handle food safely in a retail environment SIRRINV001 Receive and handle retail stock SIRRMER001 Produce visual merchandise displays SIRRMER002 Merchandise food products SIRXOSM001 Identify and review social media and online platforms for organisational use * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCSAC008 Work collaboratively and respectfully with school age children CHCSAC009 Support the holistic development of children in school age care CHCSAC007 Develop and implement play and leisure experiences in school age care CHCSAC006 Support children to participate in school age care If you require RPL Kits with comprehensive benchmarking

RPL Kit-CPC40110 Certificate IV in Building and Construction (Building) HLTINFCOV001 aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information