Vocational Placement Kit-BSBWHS411 Implement and monitor WHS policies, procedures and programs RGR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency BSBTEC101 Operate digital devices ICTICT211 Identify and use basic current industry specific technologies BSBOPS101 Use business resources FSKDIG002 Use digital technology for routine and simple workplace tasks If you require RPL Kits with comprehensive benchmarking

Core units BSBTWK501 Lead diversity and inclusion SITHCCC023 Use food preparation equipment SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC034 Work effectively in a commercial kitchen SITHCCC042 Prepare food to meet special dietary requirements SITHKOP013 Plan cooking operations SITHPAT011 Produce cakes SITHPAT012 Produce specialised cakes SITHPAT013 Produce pastries SITHPAT014 Produce yeast-based bakery products SITHPAT015 Produce petits fours SITHPAT016 Produce desserts SITHPAT017 Prepare and model marzipan SITHPAT018 Produce chocolate confectionery SITHPAT019 Model sugar-based decorations SITHPAT020 Design and produce sweet showpieces SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXINV006 Receive

Core units BSBLDR411 Demonstrate leadership in the workplace BBLDR413 Lead effective workplace relationships BSBOPS402 Coordinate business operational plans BSBXCM401 Apply communication strategies in the workplace BSBXTW401 Lead and facilitate a team Elective units BSBCMM412 Lead difficult conversations Group A BSBCRT411 Apply critical thinking to work practices Group A BSBCRT413 Collaborate in creative processes Group A BSBOPS403 Apply business risk management processes Group A BSBPEF402 Develop personal work priorities Group A BSBSTR401 Promote innovation in team environments Group A BSBOPS404 Implement customer service strategies Group B If you require RPL Kits with comprehensive benchmarking

Units of competency CHCMHS011 Assess and promote social

Vocational Placement Kit-BSBWHS411 Implement and monitor WHS policies, procedures and programs RGR aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.