Learning and Assessment Kit-BSBCRT512 Originate and develop concepts Self-Study Guide Core units MSS403001 Review competitive

Core units MSS403001 Review competitive systems and practices MSS403010 Facilitate change in an organisation implementing competitive systems and practices MSMENV472 Implement and monitor environmentally sustainable work practices Elective units MSS403005 Facilitate use of a Balanced Scorecard for performance improvement MSS403021 Facilitate a Just in Time system MSS403023 Monitor a levelled pull system of operations MSS403024 Work within a constrained process MSS403032 Analyse manual handling processes MSS403034 Organise products into groups MSMENV672 Develop workplace policy and procedures for environmental sustainability MSMWHS200 Work safely MSS014010 Optimise sustainability of a process or work area * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCCCS036 Support relationships with carer and family CHCCCS038 Facilitate the empowerment of people receiving support CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA047 Engage with clinical supervision and delegation HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS002 Follow safe work practices for direct client care Elective units HLTAHA029 Support independence and community participation HLTAHA031 Assist in rehabilitation programs HLTAHA033 Conduct group sessions for individual outcomes HLTAHA038 Support the use of orthoses or prostheses HLTAHA044 Work within a community rehabilitation environment CHCCCS002 Assist with movement CHCCCS040 Support independence and wellbeing CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFF2001 Use furniture finishing sector hand and power tools MSFFF2002 Dismantle and re-assemble furniture MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSFGN3002 Estimate and cost job TLID2003 Handle dangerous goods/hazardous substances Elective units MSFFF2003 Remove surface coatings MSFFF2004 Prepare surfaces for finishing MSFFF2005 Maintain spray equipment and booth MSFFF2006 Apply surface coatings by spray gun MSFFF2007 Apply stains

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS301E Apply risk management processes RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIGOV201E Comply with site work processes/procedures RIIERR302E Respond to local emergencies and incidents RIIHAN309F Conduct telescopic materials handler operations RIIHAN311F Conduct operations with integrated tool carrier RIIMCP301D Monitor plant operations for coal preparation RIIERR205D Apply initial response First Aid RIIERR301E Respond to work site incidents TLILIC0006 Licence to operate a bridge and gantry crane TLILIC3018 Licence to drive a multi-combination vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCRT512 Originate and develop concepts Self-Study Guide Core units MSS403001 Review competitiveOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to