Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Discount Units of competency BSBLDR602 Provide

Units of competency BSBLDR602 Provide leadership across the organisation BSBMKG434 Promote products and services BSBPMG430 Undertake project work CUAIND311 Work effectively in the creative arts industry BSBPUB503 Manage fundraising and sponsorship activities BSBCMM411 Make presentations * We can develop additional elective units that are not listed on request (Please contact us for further information)

sauces and soups Group C SITHCCC008 Prepare vegetable

Units of competency MSS405089 Develop a business case for improved energy management MSS405088 Plan

top rope climbing SISXCCS001 Provide quality service SISOCLM001 Top rope climb single pitches

negotiate and refine a design brief BSBCMM401 Make a presentation BSBPMG522 Undertake project work BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBWRT401 Write complex documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set Discount Units of competency BSBLDR602 ProvideYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.