Learner Resources-BSBADM504 Plan and implement administrative systems HLT Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

cores and moulds MSATCM403A Evaluate mould design and gating MSATCM404A Undertake and interpret results of chemical analysis on metal samples MSATCM405A Determine and supervise heat treatment of metal AUM4003A Interpret customer requirements FDFOP2005A Work in a socially diverse environment LMTGN4016A Contribute to the development of products or processes MEM06003C Carry out heat treatment MEM09002B Interpret technical drawing MEM09204A Produce basic engineering detail drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBUS511 Manage enterprise staff requirements AHCPCM507 Diagnose plant health problems AHCPHT511 Develop a horticultural production plan AHCWHS503 Manage workplace health and safety processes AHCWRK521 Plan

ethics and privacy in an ICT environment ICTICT502 Develop detailed component specifications from project specifications ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisation ICTSUS601 Integrate sustainability in ICT planning and design projects ICTTEN516 Produce technical solutions from business specifications Elective units ICTPMG501 Manage ICT projects ICTPRG418 Apply intermediate programming skills in another language ICTPRG527 Apply intermediate object-oriented language skills ICTSAD501 Model data objects ICTSAD502 Model data processes ICTICT510 Determine appropriate ICT strategies and solutions ICTICT514 Identify and manage the implementation of current industry specific technologies ICTPRG503 Debug and monitor applications ICTPRG509 Build using rapid application development ICTPRG502 Manage a project using software management tools ICTPRG503 Debug and monitor applications ICTWEB501 Build a dynamic website * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FSKLRG011 Use routine strategies for work-related learning Elective units FSKNUM014 Calculate with whole numbers and familiar fractions

Learner Resources-BSBADM504 Plan and implement administrative systems HLT Units of competency BSBOPS404 ImplementOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all