ERF Checklist-SIRXCEG006 Provide online customer service MSL Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXIND003 Organise personal work requirements SIRXPDK001 Advise on products and services SIRXRSK001 Identify and respond to security risks SIRXWHS002 Contribute to workplace health and safety Elective units SIRRFSA001 Handle food safely in a retail environment SIRRINV001 Receive and handle retail stock SIRRMER001 Produce visual merchandise displays SIRRMER002 Merchandise food products SIRXOSM001 Identify and review social media and online platforms for organisational use * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV472 Implement and monitor environmentally sustainable work practices MSS405001 Develop competitive systems and practices for an organisation MSS405013 Facilitate holistic culture improvement in an organisation Elective units MSS405004 Develop business plans in an organisation implementing competitive systems and practices MSS405005 Manage competitive systems and practices responding to individual and unique customer orders MSS405006 Develop a Balanced Scorecard MSS405007 Introduce competitive systems and practices to a small or medium enterprise MSS405008 Analyse and map a value stream MSS405009 Manage a value stream MSS405014 Develop a communications strategy to support operations MSS405015 Manage relationships with non-customer external organisations MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS404054 Apply statistics to operational processes MSS405020 Develop quick changeover procedures MSS405021 Develop a Just in Time system MSS405022 Design a process layout MSS405023 Develop a levelled pull system for operations and processes MSS405024 Apply the theory of constraints MSMSUP390 Use structured problem solving tools MSS014009 Evaluate sustainability impact of a work or process area If you require RPL Kits with comprehensive benchmarking

Units of competency AURTTL108 Diagnose and repair LPG fuel systems AURTTL007 Inspect and service LPG fuel systems If you require RPL Kits with comprehensive benchmarking

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO204 Follow site biosecurity procedures AHCWHS202 Participate in workplace health and safety processes AHCWRK212 Work effectively in industry AHCWRK213 Participate in workplace communications Electives AHCCHM201 Apply chemicals under supervision AHCMOM203 Operate basic machinery and equipment AHCSOL203 Assist with soil or growing media sampling and testing AHCWRK211 Participate in environmentally sustainable work practices AHCNSY205 Pot up plants AHCNSY207 Undertake propagation activities AHCPCM204 Recognise plants AHCBIO203 Inspect and clean machinery

ERF Checklist-SIRXCEG006 Provide online customer service MSL Core units SIRXCEG001 Engage thePlease contact us for more information!