Learner Resources-TAE80113 Graduate Diploma of Adult Language, Literacy and Numeracy Practice Certificate II Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

procedures and programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCBUS504 Prepare estimates

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCVE1011 Undertake a basic construction project CUAWHS312 Apply work health and safety practices CUASET211 Develop basic skills in set construction CPCCWHS2001 Apply WHS requirements

Robust validations

Learner Resources-TAE80113 Graduate Diploma of Adult Language, Literacy and Numeracy Practice Certificate II Core units SIRXCEG001 Engage theOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all