Assessment Kit-BSBOPS305 Process customer complaints HLTINFCOV001 Units of competency PSPGEN002 Use

Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAID011 Provide first aid HLTDET001 Construct models HLTDET002 Construct custom impression trays HLTDET003 Construct registration rims HLTDET004 Articulate models and transfer records HLTDET005 Construct thermoformed bases and appliances HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS003 Maintain work health and safety Elective units BSBINM301 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3203 Operate integrated or split flail and wood chipper with crane FWPCOR2203 Follow environmental care procedures HLTAID011 Provide First Aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD311 Produce drawings to communicate ideas CUAPPR311 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills BSBCRT411 Apply critical thinking to work practices CUADES301 Explore the use of colour CUADES302 Explore and apply the creative design process to 2D forms BSBOPS301 Maintain business resources BSBTWK301 Use inclusive work practices BSBFIN302 Maintain financial records BSBSTR401 Promote innovation in team environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMKG435 Analyse consumer behaviour BSBWRT411 Write complex documents BSBCRT412 Articulate

Assessment Kit-BSBOPS305 Process customer complaints HLTINFCOV001 Units of competency PSPGEN002 UseOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of