Learner Resources-SITXCCS016 Develop and manage quality customer service practices AUR Core units BSBCRT404 Apply advanced

Core units BSBCRT404 Apply advanced critical thinking to work processes BSBXCS404 Contribute to cyber security risk management ICTICT426 Identify and evaluate emerging technologies and practices

Units of competency SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXOSM006 Develop and manage social media and online strategies SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS211 Participate in sustainable work practices RIICOM201E Communicate in the workplace RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIGOV201E Comply with site work processes/procedures (c) RIIERR302E Respond to local emergencies and incidents MSL973013 Perform basic tests RIISTD202D Collect routine site samples (c) RIIMPO206D Conduct bulk water truck operations BSBTEC101 Operate digital devices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBLDR414 Lead team effectiveness FBPFSY3003 Monitor the implementation of food safety and quality programs Electives AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS40 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Learner Resources-SITXCCS016 Develop and manage quality customer service practices AUR Core units BSBCRT404 Apply advancedOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all