LLND Kit-BSBLEG523 Apply legal principles in tort law matters Skill Set (Skill Set) aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units CPPREP5001 Manage compliance in the property industry CPPREP5002 Establish and monitor property industry trust account management practices CPPREP5003 Manage ethical practice in the property industry CPPREP5004 Manage a safe workplace in the property industry CPPREP5005 Manage teams in the property industry CPPREP5006 Manage operational finances in the property industry CPPREP5007 Develop a strategic business plan in the property industry Elective units CPPREP5008 Market the property agency BSBHRM528 Coordinate remuneration and employee benefits BSBLDR522 Manage people performance BSBMKG543 Plan and interpret market research BSBOPS502 Manage business operational plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test advanced internetwork routing solutions ICTNWK604 Plan and configure advanced internetwork switching solutions ICTNWK613 Develop plans to manage structured troubleshooting process of enterprise networks ICTNWK615 Design and configure desktop virtualisation ICTSAS517 Use network tools BSBLDR601 Lead and manage organisational change Additional Electives ICTPRG535 Build advanced user interfaces ICTNWK538 Install and maintain valid authentication processes BSBSTR601 Manage innovation and continuous improvement ICTPRG549 Apply intermediate object-oriented language skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

MEM13002 Undertake work health and safety activities in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

sawmill operations and sawmilling equipment Elective units FWPCOT2244 Operate and maintain a thicknesser FWPCOT2245 Operate and maintain a table saw FWPCOT3235 Machine material using CNC machining and processing centres FWPCOT3272 Set up and run multi-head moulder/planer to produce simple profiles FWPCOT3273 Set up and run multi-head moulder to produce complex profiles FWPCOT3274 Cut timber products using high-speed optimiser FWPCOT3275 Set up

LLND Kit-BSBLEG523 Apply legal principles in tort law matters Skill Set (Skill Set) aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational