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Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency ICTICT206 Install software applications ICTICT213 Use computer operating systems and hardware ICTICT221 Identify and use specific industry standard technologies ICTICT216 Design and create basic organisational documents BSBITU211 Produce digital text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)
aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) * We can develop additional elective units that are not listed on request (Please contact us for further information)
configure and test advanced internetwork routing solutions ICTNWK611 Configure call processing network elements for secure VoIP networks ICTNWK612 Plan and manage troubleshooting advanced integrated IP networks * We can develop additional elective units that are not listed on request (Please contact us for further information)
selection and induction of staff BSBMED301 Interpret and apply medical terminology appropriately BSBWOR404 Develop work priorities HLTSTE006 Chemically disinfect reusable medical devices * We can develop additional elective units that are not listed on request (Please contact us for further information)
Assessment Kit-ICT30120 Certificate III In Information Technology (Systems) HLTINFCOV001 Units of competency BSBOPS404 ImplementOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of
