RPL Kit-CHCLLN001 Respond to client language, literacy and numeracy needs SIT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AHCPLY302 Brood poultry AHCPLY306 Clean and disinfect poultry production sheds AHCLSK313 Monitor livestock production growing environments AHCPLY307 Implement and monitor biosecurity measures in poultry production AHCLSK310 Implement feeding plans for intensive production AHCPLY206 Catch and load poultry * We can develop additional elective units that are not listed on request (Please contact us for further information)

prepare and dispatch pathology specimens HLTWHS001 Participate in workplace health and safety BSBCUS201 Deliver a service to customers BSBMED301 Interpret and apply medical terminology appropriately BSBWOR204 Use business technology Elective units MSL922001A Record and present data MSL933002A Contribute to the achievement of quality objectives MSL973002A Prepare working solutions BSBITU301 Create and use databases BSBITU304 Produce spreadsheets HLTAAP001 Recognise healthy body systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and secure a small office or home office network (c) ICTICT317 Maintain standard operating environment

Units of competency ICTNWK605 Design and configure secure integrated wireless systems ICTNWK606 Implement voice applications over secure wireless networks ICTNWK620 Design and implement wireless network security * We can develop additional elective units that are not listed on request (Please contact us for further information)

RPL Kit-CHCLLN001 Respond to client language, literacy and numeracy needs SIT aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information