Customer Service: Complaint Management Series_HR Management This course looks at various

This course looks at various examples of risks and explores strategies staff can employ to help maintain safety and to minimise risk

Bereavement is a natural experience that everyone

psychological and physical well being

This course is perfect for anyone in the role of care staff or domestic staff

assess and manage continence issues

Customer Service: Complaint Management Series_HR Management This course looks at variousCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.