Learner Guide-FNSILA514 Negotiate and affect settlement relating to loss situation, damage or injury MST aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units CUADES302 Explore and apply the creative design process to 2D forms CUADES303 Explore and apply the creative design process to 3D forms CUADES512 Establish

Units of competency RIISAM203D Use hand and power tools RIIWHS201D Work safely and follow WHS policies and procedures RIICCM206D Support plant operations RIICOM201D Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

appliances and equipment MEM10021 Inspect

Core units AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTF101 Inspect and service petrol fuel systems AURTTB101 Inspect and service braking systems AURASA102 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123 Diagnose and repair spark ignition engine management systems AURETR125 Test

Learner Guide-FNSILA514 Negotiate and affect settlement relating to loss situation, damage or injury MST aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce