Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Pre-order Core units BSBCRT511 Develop critical

Core units BSBCRT511 Develop critical thinking in others BSBFIN501 Manage budgets and financial plans BSBOPS501 Manage business resources BSBSUS511 Develop workplace policies and procedures for sustainability BSBXCM501 Lead communication in the workplace Elective units BSBHRM525 Manage recruitment and onboarding Group A BSBHRM526 Manage payroll Group A BSBOPS502 Manage business operational plans Group A BSBOPS504 Manage business risk Group A BSBPMG430 Undertake project work Group A BSBLDR522 Manage people performance Group B BSBTWK502 Manage team effectiveness Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG610 Enable program execution BSBPMG621 Facilitate stakeholder engagement BSBPMG622 Implement program governance BSBPMG623 Manage benefits Elective Units BSBFIM601 Manage finances BSBINN601 Lead and manage organisational change BSBLDR511 Develop and use emotional intelligence BSBPMG615 Manage program delivery BSBPMG616 Manage program risk BSBPMG617 Provide leadership for the program BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSACC517 Provide management accounting information FNSACC511 Provide financial and business performance information FNSACC516 Implement and maintain internal control procedures FNSACC512 Prepare tax documentation for individuals FNSACC514 Prepare financial reports for corporate entities FNSACC513 Manage budgets and forecasts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCADV005 Provide systems advocacy services CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCMHS002 Establish self-directed recovery relationships CHCMHS003 Provide recovery oriented mental health services CHCMHS004 Work collaboratively with the care network and other services CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCMHS009 Provide early intervention

policies and procedures in the construction industry CPCSHP3001 Fabricate shopfitting components using CNC machines CPCSHP3002 Fabricate and assemble shopfront structures CPCSHP3003 Assemble and install shopfront structures CPCSHP3004 Assemble internal shopfitting units and prepare for transport CPCSHP3005 Apply and trim decorative additions to shopfittings and components CPCSHP3007 Install prefabricated internal shopfitting units CPCSHP3008 Install internal shop walls and fixtures Elective units CPCSHP3006 Prepare shopfittings and surfaces and apply liquid finishes CPCSHP3009 Demolish shopfronts and bulkheads CPCSHP3010 Prepare shop floors for new coverings CPCCWC3004 Install suspended ceilings CPCCCM2010 Work safely on scaffolding higher than two metres CPCCCM3005 Calculate costs of construction work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Pre-order Core units BSBCRT511 Develop criticalOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all