Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set UEP Units of competency AURVTN035 Apply

Units of competency AURVTN035 Apply original equipment manufacturer repair procedures during vehicle repairs AURAMA005 Manage complex customer issues in an automotive workplace AURANN011 Estimate and quote automotive body repairs * We can develop additional elective units that are not listed on request (Please contact us for further information)

mobile homes and mobile workplaces CPCPGS3052 Maintain Type A gas appliance CPCPGS3055 Install gas sub-meters CPCPDR3025 Plan layout and install vacuum drainage systems RIIWHS202E Enter and work in confined spaces RIICTT306E Install cure in-place linings for existing pipeline systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIDES302D Inspect

and procedures in the construction industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

gouging and shaping MEM05009 Perform automated thermal cutting MEM05010 Apply fabrication

Learning and Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set UEP Units of competency AURVTN035 ApplyOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to