Unit Knowledge Guide-SITXCCS009 Provide customer information and assistance PMA Core units BSBLDR522 Manage people

Core units BSBLDR522 Manage people performance FNSCUS511 Develop and maintain professional relationships in financial services industry FNSCUS513 Review business performance FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry Elective units BSBINS402 Coordinate workplace information systems BSBLDR602 Provide leadership across the organisation BSBPEF501 Manage personal and professional development BSBSTR501 Establish innovative work environments BSBSTR502 Facilitate continuous improvement BSBOPS505 Manage organisational customer service BSBMKG541 Identify and evaluate marketing opportunities If you require RPL Kits with comprehensive benchmarking

codes and practices in the workplace CPCPMS3041 Install domestic solid fuel burning appliances CPCPMS3037 Install and commission a single head split system air conditioning * We can develop additional elective units that are not listed on request (Please contact us for further information)

enter and verify operating instructions in microprocessor equipped devices UEEDV0003 Install and connect cabling for direct access to telecommunications service If you require RPL Kits with comprehensive benchmarking

steam and cool product AMPS302 Prepare dried meat AMPS307 Sort meat AMPS308 Batch meat AMPS312 Prepare meat-based pates and terrines for commercial sale AMPS313 Prepare product formulations AMPX304* Prepare primal cuts HLTAID011 Provide First Aid CPPCLO3113 Clean food-handling areas and equipment AMPX203 Operate scales and semi-automatic labelling machinery AMPX205 Clean chillers If you require RPL Kits with comprehensive benchmarking

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS009 Provide customer information and assistance PMA Core units BSBLDR522 Manage peopleOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner