Assessment Kit-PSPPCM011 Plan to manage a contract Certificate II Core units BSBCUS403 Implement customer

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICRC314D Handle concrete materials RIICRC322D Receive

HLTMSG009 Develop massage practice

capacitors and bands MEM21002 Perform watch movement exchange MEM21003 Perform watch case servicing

Core units FBPFSY3003 Monitor the implementation of food safety and quality programs FBPFSY3004 Participate in traceability activities FBPOPR3019 Operate and monitor interrelated processes in a production or packaging system FBPOPR3021 Apply good manufacturing practice requirements in food processing FBPWHS3001 Contribute to work health and safety processes Elective units FBPBPG3001 Operate the bottle filling process FBPBPG3002 Operate the labelling process FBPBPG3003 Operate the softpack filling process FBPBPG3004 Operate the bottle sealing process FBPBPG3007 Perform packaging equipment changeover FBPBPG3010 Operate and monitor a carbonated beverage filling process FBPBPG3011 Operate and monitor a high speed wrapping process FBPBPG3012 Operate and monitor a form

Assessment Kit-PSPPCM011 Plan to manage a contract Certificate II Core units BSBCUS403 Implement customerOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of