Vocational Placement Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units TAEDEL801 Evaluate

Core units MSMSUP100 Apply workplace context to own job MSMSUP102 Communicate in the workplace MSMWHS100 Follow WHS procedures Elective units MSMENV172 Identify and minimise environmental hazards MSMOPS100 Use equipment MSMOPS101 Make measurements MSMOPS102 Perform tasks to support production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMWHS205 Control minor incidents MSMWHS212 Undertake first response to fire incidents MSMWHS217 Gas test atmospheres PMAOMIR301 Undertake initial rescue PMAWHS213 Undertake fire control and emergency rescue MSMWHS216 Operate breathing apparatus MSMPER205 Enter confined space HLTAID011 Provide First Aid MSMPER200 Work in accordance with an issued permit MSMWHS210 Undertake first response to non-fire incidents * We can develop additional elective units that are not listed on request (Please contact us for further information)

negotiate and refine a design brief BSBDES602 Research global design trends BSBINN801 Lead innovative thinking and practice BSBSUS501 Develop workplace policy and procedures for sustainability BSBDES501 Implement design solutions BSBINM601 Manage knowledge and information BSBMGT616 Develop and implement strategic plans BSBFIM601 Manage finances BSBMGT616 Develop and implement strategic plans BSBMGT617 Develop and implement a business plan BSBMKG609 Develop a marketing plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers FNS Core units BSBCUE203 Conduct customerA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.