Learner Resources-ICTWEB514 Create dynamic web pages Diploma aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCPER415 Plan and implement permaculture works AHCPER417 Investigate and recommend species for a permaculture system AHCPER418 Provide advice on permaculture principles and practices AHCPER421 Select appropriate technology for a permaculture system AHCPER422 Identify and analyse bioregional characteristics and resources Electives AHCPER420 Design an urban permaculture system AHCLSK404 Implement and monitor animal welfare programs AHCPER324 Establish a permaculture system AHCPER416 Manage a seed bank AHCPER423 Design harvesting and storage systems for permaculture products AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework * We can develop additional elective units that are not listed on request (Please contact us for further information)

dogging and load transfer operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3228 Operate loader FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

implementing and maintaining an organisation’s WHS management system BSBWHS519 Lead the development and use of WHS risk management tools BSBWHS522 Manage WHS consultation and participation processes Elective units BSBWHS512 Contribute to managing work-related psychological health and safety Group A BSBWHS514 Manage WHS compliance of contractors Group A BSBWHS517 Contribute to managing a WHS information system Group A BSBCMM511 Communicate with influence Group B BSBSTR502 Facilitate continuous improvement Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-ICTWEB514 Create dynamic web pages Diploma aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all