Learning and Assessment Kit-SITXCCS009 Provide customer information and assistance FBP Core units CHCADV001 Facilitate the

Core units CHCADV001 Facilitate the interests and rights of clients CHCCOM002 Use communication to build relationships CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically CHCPRP001 Develop and maintain networks and collaborative partnerships HLTWHS002 Follow safe work practices for direct client care Elective units CHCADV002 Provide advocacy and representation services CHCCCS001 Address the needs of people with chronic disease CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS004 Assess co-existing needs CHCCCS006 Facilitate individual service planning and delivery CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCOM001 Provide first point of contact * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test advanced internetwork routing solutions ICTNWK604 Plan and configure advanced internetwork switching solutions ICTNWK613 Develop plans to manage structured troubleshooting process of enterprise networks ICTNWK615 Design and configure desktop virtualisation ICTSAS517 Use network tools BSBLDR601 Lead and manage organisational change If you require RPL Kits with comprehensive benchmarking

implement and monitor the use of social media in a business SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPRN3840 Set up and produce basic digital print ICPPRN3900 Generate proofs for digital production ICPPRN284 Use colour management systems ICPPRN3890 Manage digital files ICPPRN2850 Use digital workflow If you require RPL Kits with comprehensive benchmarking

weeds and diseases AHCDRG305 Install drainage systems AHCIRG338 Troubleshoot irrigation systems AHCMOM202 Operate tractors AHCNSY312 Prepare specialised plants * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITXCCS009 Provide customer information and assistance FBP Core units CHCADV001 Facilitate theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to