Learning and Assessment Kit-AUMGCA001 Provide customer service Class Activity Book Core units BSBSMB404 Undertake small

Core units BSBSMB404 Undertake small business planning BSBSMB415 Refine and strengthen a small business BSBSMB421 Manage small business finances BSBSMB423 Create a digital technology plan for small business Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPCCCM2006 Apply basic levelling procedures CPCCLSF2001 Licence to erect

Units of competency CHCCCS023 Support independence and wellbeing HLTAHW028 Provide information and strategies in chronic condition care HLTAHW034 Provide healthy lifestyle programs and advice CHCCCS001 Address the needs of people with chronic disease * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMKG435 Analyse consumer behaviour BSBWRT411 Write complex documents BSBCRT412 Articulate

Learning and Assessment Kit-AUMGCA001 Provide customer service Class Activity Book Core units BSBSMB404 Undertake smallOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to