ERF Checklist-ICTSAS529 Prioritise ICT change requests Certificate I development and wellbeing CHCECE047 Analyse

development and wellbeing CHCECE047 Analyse information to inform learning CHCECE049 Embed sustainable practices in service operations HLTWHS003 Maintain work health and safety If you require RPL Kits with comprehensive benchmarking

Simulated business resources (templates

Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXLAN001 Conduct basic oral communication in a language other than English If you require RPL Kits with comprehensive benchmarking

maintain and test response equipment PUASAR022 Participate in rescue operation PUASAR024 Undertake road crash rescue PUAFIR324 Render hazardous materials incidents safe PUAFIR306 Identify

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-ICTSAS529 Prioritise ICT change requests Certificate I development and wellbeing CHCECE047 AnalysePlease contact us for more information!