Learning and Assessment Kit-BSB20215 Certificate II in Customer Engagement 22477VIC procedures and programs MSFGG4024 Assess

procedures and programs MSFGG4024 Assess designed glass conservation requirements MSFGG4025 Apply innovation in contemporary designed glass MSFGG4018 Use specialised glass and glazing industry applications MSFGG4019 Manage glass and glazing industry production scheduling MSFGG4020 Perform laser measurement and levelling of glass windows and doors BSBLDR412 Communicate effectively as a workplace leader * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits FBPAUD4001 Assess compliance with food safety programs FBPAUD4002 Communicate and negotiate to conduct food safety audits FBPAUD4003 Conduct food safety audits FBPAUD4004 Identify

monitor and report on compliance systems BSBWOR502 Lead and manage team effectiveness BSBWOR404 Develop work priorities RIIWHS404D Implement and monitor health and hygiene management systems RIIRIS301D Apply risk management processes BSBSUS301 Implement and monitor environmentally sustainable work practices RIIWHS403D Apply the mine work health and safety management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

sew and net meat * We can develop additional elective units that are not listed on request (Please contact us for further information)

allowing you to:

Learning and Assessment Kit-BSB20215 Certificate II in Customer Engagement 22477VIC procedures and programs MSFGG4024 AssessOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to