Unit Knowledge Guide-AURVTG113 Remove and install large vehicle windscreens New Arrival aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

circuits UEENEEE107A Use drawings

test and apply materials and technologies for design projects MSFFDM5013 Work collaboratively on design projects Elective units BSBESB406 Establish operational strategies and procedures for new business ventures BSBLEG525 Apply legal principles in intellectual property law matters BSBLDR523 Lead and manage effective workplace relationships BSBMKG541 Identify and evaluate marketing opportunities BSBPEF501 Manage personal and professional development BSBPMG430 Undertake project work BSBSTR501 Establish innovative work environments BSBTWK401 Build and maintain business relationships CUAACD314 Make scale models CUAACD537 Refine 3-D design ideas and processes CUAACD508 Refine model making skills If you require RPL Kits with comprehensive benchmarking

Core units BSBITU306 Design and produce business documents BSBWRT301 Write simple documents FNSACC304 Conduct business activities using a computerised accounting system FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC313 Perform financial calculations FNSINC301 Work effectively in the financial services industry Elective Units BSBFIA401 Prepare financial reports FNSACM302 Prepare

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MSAENV272B Participate in environmentally sustainable work practices Elective units MEM05051A Select welding processes MEM09002B Interpret a technical drawing MEM09201A Work effectively in an engineering drafting workplace MEM09202A Produce freehand sketches MEM09203A Measure and sketch site information MEM09205A Produce electrical schematic drawings MEM09208A Detail fasteners and locking devices in mechanical drawings * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-AURVTG113 Remove and install large vehicle windscreens New Arrival aggressive or abusive customers SIRXCEG009Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner