Learning and Assessment Kit-UEPOPS009 Conduct minor electrical maintenance Quote Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency HLTINF001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCCDE011 Implement community development strategies Group C CHCADV002 Provide advocacy and representation services

Units of competency AHCIRG338 Troubleshoot irrigation systems AHCIRG347 Maintain pressurised irrigation systems AHCIRG337 Measure irrigation delivery system performance AHCWRK405 Implement and monitor environmentally sustainable work practices AHCIRG339 Monitor soils under irrigation AHCIRG346 Operate pressurised irrigation systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-UEPOPS009 Conduct minor electrical maintenance Quote Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to