Learner Resources-BSBOPS201 Work effectively in business environments Learner Guide Units of competency BSBCMM401 Make

Units of competency BSBCMM401 Make a presentation TAEDEL301 Provide work skill instruction * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test a router Group E ICTSAS518 Install and upgrade operating systems Group E ICTPMG401 Support small scale ICT projects Group E ICTDBS403 Create basic databases Group E BSBCRT401 Articulate

Core units FBPFSY1002 Follow work procedures to maintain food safety FBPOPR1012 Prepare basic mixes FBPOPR1013 Operate basic equipment FBPRBK1001 Finish products FBPWHS1001 Identify safe work practices FSKNUM009 Use familiar and simple metric measurements for work Electives FBPRBK2001 Assist non laminated pastry production FBPRBK2003 Assist sponge cake production * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain joining machines MSFFM3015 Set up

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBOPS201 Work effectively in business environments Learner Guide Units of competency BSBCMM401 MakeOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all