Learning and Assessment Kit-SIRSS00025 Retail Customer Relationship Skill Set SIF Units of competency MSMSUP382 Provide

Units of competency MSMSUP382 Provide coaching/mentoring in the workplace TAEASS402 Assess competence TAEASS401 Plan assessment activities and processes TAEASS502 Design and develop assessment tools TAEDEL301 Provide work skill instruction TAEASS403 Participate in assessment validation * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry ICTPMG401 Support small scale ICT projects Elective units ICTWEB411 Produce basic client-side script for dynamic web pages ICTWEB414 Design simple web page layouts ICTWEB402 Confirm accessibility of websites for people with special needs ICTWEB412 Produce interactive web animation ICTWEB406 Create website testing procedures BSBSUS401 Implement and monitor environmentally sustainable work practices ICTICT408 Create technical documentation ICTICT427 Identify

Units of competency CHCCCS023 Support independence and wellbeing HLTAHW028 Provide information and strategies in chronic condition care HLTAHW034 Provide healthy lifestyle programs and advice CHCCCS001 Address the needs of people with chronic disease * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

high elements SISOCHC004 Set up and supervise challenge course sessions

Learning and Assessment Kit-SIRSS00025 Retail Customer Relationship Skill Set SIF Units of competency MSMSUP382 ProvideOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to