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Leave them alone or don’t let them leave your sight
A 5 step plan following guidance from the Institute of Health and Safety to supporting staff in their return to work after mental illness
Identifying the key legislation and evidence-based good practice
The importance of the first impression and how to make sure your visit gets off to a positive start
Quality Statements Assessment Evidence Checklist – A tool to help you map your evidence to CQC’s new Quality Statements
Whistleblowing Toolkit CQC Inspections Leave them alone or don’tEvery day in the UK, more than 7 complaints are made about adult social care to the Local Government Ombudsman (LGO) alone. How bad would you feel if you discovered that a member of your staff or a family member had gone straight to the LGO or the CQC without raising their concern with you first? Inside you'll find 14 documents and 2 special reports: A Complaints Action Plan Template. Comments and Complaints Policy and Procedure Document.
